Refund Policy
Last Updated: January 2026
Because digigoo.shop sells intangible, digital subscription access codes and activation instructions, specific terms govern refund requests. Please read our policy carefully before completing your order.
1. General Digital Product Rule
Due to the nature of digital goods, digital subscription access details and activation codes are generally non-refundable once successfully delivered or activated.
2. Exceptional Refund Circumstances
Refund requests are evaluated individually and may be considered under the following specific conditions:
- Non-Delivery: The digital subscription access details were not delivered within the specified timeframe following payment confirmation.
- Defective Code / Access Failure: The delivered activation details are defective or fail to activate access, and our support team is unable to resolve the issue or provide a replacement within 48 hours.
- Material Misrepresentation: The delivered digital item materially differs from the product description listed on our website at the time of purchase.
3. Non-Refundable Scenarios
Refunds will not be granted in cases involving:
- Customer change of mind after successful delivery.
- Incompatibility caused by customer device settings, unsupported regions, or VPN usage.
- Failure to follow provided activation and setup instructions.
- Violations of third-party platform terms of service by the customer.
4. How to Request a Refund
To submit a refund inquiry, please email our support team at support@digigoo.shop or via WhatsApp at +44 7862 838725 within 7 days of purchase. Please include:
- Your full name and contact email used during checkout.
- Your order reference or transaction identifier from the external payment provider.
- A clear explanation of the issue along with any relevant error screenshots.
5. Processing & Provider Terms
All approved refunds are subject to applicable consumer protection laws and are processed back to the original payment method used during external checkout. Refund processing timelines depend on the external payment provider and financial institution.
